Privacy Policy

Last updated: September 1, 2026

This Privacy Policy describes how NookDune (“NookDune”, “we”, “us” or “our”) collects, uses, stores and shares your personal information when you visit, use our services, make a purchase from nookdune.com, or otherwise communicate with us.

We are committed to protecting your privacy and handling your personal information responsibly and in accordance with applicable privacy and data protection laws, including the laws of the United Arab Emirates.

1. Personal Information We Collect

Depending on how you interact with NookDune, we may collect the following types of personal information:

Contact information, including:

• Name
• Email address
• Telephone number
• Billing address
• Shipping address

Order and transaction information, including:

• Products purchased
• Order history
• Payment status
• Shipping information
• Returns and refunds

Payment information

Payments are processed through authorised payment providers. We may receive limited payment-related information, such as payment status, card type or the last digits of a payment method.

We generally do not directly store complete payment card details.

Account information, where applicable:

• Username
• Password or authentication details
• Saved addresses
• Purchase history

Technical and device information, including:

• IP address
• Browser type
• Device type
• Operating system
• Website activity
• Referring pages
• Pages viewed
• Cookies and similar technologies

Customer service information

When you contact us, we may collect information contained in your emails, messages, support requests, reviews or other communications.

2. How We Collect Your Information

We may collect personal information:

• Directly from you when you place an order, create an account or contact us;
• Automatically when you visit our website;
• Through cookies, pixels and similar technologies;
• From service providers that assist us in operating our store;
• From payment processors, shipping companies and fulfilment providers;
• From marketing and advertising platforms where permitted by applicable law.

Our online store is powered by Shopify, which processes certain customer information on our behalf in order to provide the e-commerce infrastructure used by NookDune. Shopify provides merchants with privacy controls relating to cookies, customer data requests and data sharing.

3. How We Use Your Personal Information

We may use your information to:

• Process and fulfil your orders;
• Process payments;
• Arrange shipping and delivery;
• Provide order confirmations and updates;
• Handle returns, exchanges and refunds;
• Provide customer support;
• Maintain and improve our website;
• Prevent fraud, abuse and suspicious activity;
• Protect the security of our store and customers;
• Comply with applicable legal and regulatory requirements;
• Maintain financial and business records;
• Personalise your shopping experience;
• Analyse website performance and customer behaviour;
• Provide advertising and marketing where legally permitted;
• Send promotional communications where you have consented or where otherwise permitted by applicable law.

We will only use personal information for legitimate purposes and in accordance with applicable laws.

4. Marketing Communications

If you choose to receive marketing communications from NookDune, we may send you information about:

• New products;
• Promotions;
• Special offers;
• Discounts;
• Product recommendations;
• Other NookDune news.

You may unsubscribe from marketing emails at any time by clicking the “Unsubscribe” link included in the email.

You may also contact us at contact@nookdune.com to update your marketing preferences.

Unsubscribing from marketing communications will not prevent us from sending essential transactional messages relating to your orders.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Keep the website functioning properly;
• Remember your preferences;
• Maintain your shopping cart;
• Analyse website traffic;
• Measure advertising performance;
• Improve our services;
• Personalise content and advertisements where permitted.

Some cookies are necessary for the operation of the website, while others may be used for analytics, advertising or personalisation.

Depending on your location and the applicable law, you may be able to manage your cookie preferences through the cookie consent tools available on our website.

Shopify allows merchants to configure cookie banners and other customer privacy controls by region.

6. Advertising and Analytics

Depending on the services enabled on our store, we may use advertising and analytics providers such as:

• Google;
• Meta;
• Shopify;
• Other analytics, advertising or marketing providers.

These providers may use cookies or similar technologies to understand how customers interact with our website and advertisements.

Information collected may include device information, browsing activity, interactions with advertisements and purchase-related activity.

Where required by applicable law, such technologies will only be used after obtaining the appropriate consent.

7. How We Share Personal Information

We do not sell personal information in the ordinary meaning of selling customer information for money.

However, we may share personal information with trusted third parties where necessary to operate our business.

These may include:

Shopify
For hosting and operating our online store.

Payment providers
For securely processing transactions.

Shipping and fulfilment partners
For preparing and delivering orders.

Customer service providers
For responding to enquiries and resolving issues.

Analytics and advertising providers
For analysing website performance and managing advertising campaigns, where permitted.

Professional advisers
Including accountants, lawyers, insurers and compliance professionals.

Government or regulatory authorities
Where disclosure is required by applicable law or a lawful request.

We require service providers to process personal information only for appropriate purposes and to protect that information.

8. International Data Transfers

NookDune may use service providers located outside the United Arab Emirates.

As a result, personal information may be transferred, processed or stored in countries other than the country in which you live.

Where applicable, we take reasonable steps to ensure that international transfers of personal data are made in accordance with applicable data protection laws and appropriate safeguards.

The UAE Personal Data Protection Law contains requirements governing cross-border transfers of personal information.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

• The duration of our relationship with you;
• Order and transaction records;
• Accounting and tax requirements;
• Fraud prevention;
• Legal and regulatory obligations;
• Potential disputes;
• Customer service requirements.

When personal information is no longer required, we may securely delete or anonymise it.

10. Data Security

We take reasonable administrative, technical and organisational measures to protect personal information against:

• Unauthorised access;
• Loss;
• Misuse;
• Disclosure;
• Alteration;
• Destruction.

However, no online transmission or storage system can be guaranteed to be completely secure.

Customers are responsible for protecting any passwords or account credentials associated with their NookDune account.

11. Your Privacy Rights

Depending on applicable law and your circumstances, you may have rights relating to your personal information.

These may include the right to:

• Request information about how your personal data is processed;
• Request access to your personal information;
• Request correction of inaccurate or incomplete information;
• Request deletion of personal information where applicable;
• Request restriction or suspension of certain processing;
• Withdraw consent where processing is based on consent;
• Object to certain uses of your personal information;
• Request transfer of your information where applicable;
• Raise concerns or complaints regarding the processing of your personal information.

The UAE Personal Data Protection Law recognises rights including correction of inaccurate personal information and restriction or cessation of certain processing activities.

To exercise your privacy rights, contact:

contact@nookdune.com

We may need to verify your identity before processing certain requests.

12. Children’s Privacy

Our products and services are not intended for children who are unable to enter into legally binding transactions under applicable law.

We do not knowingly collect personal information from children in violation of applicable laws.

If you believe that a child has provided personal information to us without appropriate authorisation, please contact us so that we can take appropriate action.

13. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security or content of third-party websites.

We encourage you to review the privacy policies of those websites before providing them with personal information.

14. Shopify

Our store is hosted by Shopify.

Shopify may process personal information about customers to provide services including:

• Website hosting;
• Checkout;
• Fraud prevention;
• Store functionality;
• Analytics;
• Payments and other services where applicable.

For more information about how Shopify processes customer information, you may review Shopify's applicable privacy notices.

Shopify also provides tools for merchants to process customer requests relating to access or deletion of personal data.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

• Changes to our business;
• Changes to our services;
• New technologies;
• Changes to legal or regulatory requirements.

When we make changes, we will update the “Last updated” date at the top of this page.

Material changes may also be communicated through our website or other appropriate methods.

16. Contact Us

If you have questions about this Privacy Policy, your personal information or your privacy rights, please contact:

NookDune

Email: contact@nookdune.com

Website: nookdune.com

Business address: nookdune@gmail.com

For privacy-related requests, please use the subject line:

Privacy Request – NookDune