Política de reembolso

Refund & Return Policy

Last updated: September 1, 2026

At NookDune, we want you to be completely satisfied with your purchase. If something isn't right, we're here to help.

14-Day Return Policy

You may request a return within 14 days of receiving your order.

To be eligible for a return, the item must:

  • Be in the same condition in which you received it;
  • Be unused and undamaged;
  • Include all original accessories, parts and packaging;
  • Be accompanied by your order number or proof of purchase.

To request a return, please contact us at contact@nookdune.com.

Please do not send products back without first contacting our customer support team. We will provide you with the appropriate return instructions.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged, defective, incomplete or different from what you ordered, contact us as soon as possible and provide:

  • Your order number;
  • A description of the issue;
  • Photos or videos showing the problem, where applicable.

Once the issue has been verified, we will provide an appropriate solution, which may include a replacement, exchange or full refund.

Where the return is due to a defective, damaged, incorrect or misdescribed product, NookDune will cover the applicable return costs.

These terms do not limit any rights you may have under applicable UAE consumer protection legislation. UAE law provides consumers with protections for products purchased online that arrive defective, damaged, incomplete or contrary to the merchant's description.

Change-of-Mind Returns

We also accept eligible change-of-mind returns requested within 14 days of delivery.

For change-of-mind returns:

  • The product must meet our return eligibility requirements;
  • Return shipping costs are the customer's responsibility;
  • Original shipping charges, where applicable, are non-refundable;
  • The item must be returned safely and in its original condition.

We recommend using a tracked shipping service when returning an item.

Non-Returnable Items

Certain items cannot be returned unless they arrive defective, damaged or incorrect.

These may include:

  • Personalised or custom-made products;
  • Products that have been used, altered or damaged after delivery;
  • Personal care or hygiene products once opened;
  • Perishable goods;
  • Gift cards;
  • Clearance or final-sale items where clearly identified as non-returnable before purchase, subject to applicable law.

We reserve the right to refuse a return if the product does not meet the conditions described above.

Nothing in this section excludes any mandatory rights available to consumers under UAE law.

Exchanges

If you would like a different product, size, colour or variation, please contact us at contact@nookdune.com.

Depending on availability, we may offer an exchange.

For the fastest service, we may ask you to return the original item and place a new order once the return has been approved.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

Please allow 5–10 business days after approval for the refund to appear, depending on your bank, card issuer or payment provider.

Shipping costs are generally non-refundable for change-of-mind returns. However, if the product was defective, damaged, incorrect or otherwise eligible for a refund under applicable law, appropriate shipping charges will also be refunded or covered by NookDune.

Order Cancellations

If you wish to cancel your order, contact us as soon as possible at contact@nookdune.com.

If your order has not yet been processed or shipped, we will do our best to cancel it and issue a full refund.

If the order has already been shipped, you may need to wait until it is delivered and then follow our return procedure.

Refused or Undeliverable Orders

Customers are responsible for providing complete and accurate shipping information.

If an order cannot be delivered because of an incorrect or incomplete address, repeated failed delivery attempts or refusal of delivery without valid reason, any shipping or return costs incurred may be deducted from the refund where permitted by law.

Late or Missing Refunds

If you have not received your refund after the stated processing period:

  1. Check your bank account again;
  2. Contact your card issuer or payment provider, as processing times may vary;
  3. Contact your bank;
  4. If you still have not received your refund, contact us at contact@nookdune.com.

Consumer Rights in the UAE

NookDune operates in accordance with applicable consumer protection and e-commerce regulations.

Under UAE legislation, consumers have protections regarding the quality, safety and accurate description of products purchased online. UAE e-commerce rules specifically provide return or exchange rights in circumstances including defective, incomplete, damaged or misdescribed goods and certain delivery failures.

Nothing in this Refund & Return Policy is intended to restrict or exclude any consumer right that cannot legally be restricted or excluded under applicable UAE law.

Contact Us

For questions regarding returns, refunds or exchanges, please contact:

NookDune
Email: nookdune@gmail.com
Website: nookdune.com
Business address: contact@nookdune.com