Shipping Policy

Last updated: September 1, 2026

Thank you for shopping with NookDune.

We are committed to providing a reliable and transparent delivery experience to customers throughout the United Arab Emirates.

This Shipping Policy explains our order processing times, estimated delivery times, shipping charges and other important information regarding the delivery of your order.

1. Shipping Destinations

NookDune currently ships to addresses throughout the United Arab Emirates, including:

• Dubai
• Abu Dhabi
• Sharjah
• Ajman
• Ras Al Khaimah
• Fujairah
• Umm Al Quwain

Availability may vary for remote areas.

If we are unable to deliver to your location, we will contact you as soon as possible.

2. Order Processing Time

Orders are typically processed within:

1–3 business days

after payment has been successfully confirmed.

Processing time includes:

• Order verification;
• Payment verification;
• Product preparation;
• Packaging;
• Handover to the delivery carrier.

Orders placed during weekends, public holidays or promotional periods may require additional processing time.

Once your order has been shipped, you will receive a shipping confirmation where available.

3. Estimated Delivery Time

After your order has been processed, estimated delivery within the UAE is:

3–8 business days

Most orders may arrive sooner; however, delivery times are estimates and not guaranteed unless expressly stated otherwise at checkout.

Delivery times may be affected by:

• Your location;
• Courier operations;
• Public holidays;
• High-volume promotional periods;
• Weather conditions;
• Address verification;
• Other circumstances outside our reasonable control.

We will make reasonable efforts to deliver your order within the estimated timeframe communicated at the time of purchase.

4. Shipping Charges

Shipping costs, if applicable, will be clearly displayed during checkout before you complete your purchase.

We will not impose additional shipping charges after your order has been placed unless you specifically request a change that creates an additional delivery cost and agree to that charge.

NookDune may periodically offer:

• Free shipping;
• Promotional shipping rates;
• Free shipping above a certain order value.

Any applicable conditions will be clearly displayed on our website.

5. Order Tracking

Where tracking is available, you will receive tracking information after your order has been dispatched.

Tracking information may take 24–48 hours to update after your package has been handed to the carrier.

If your tracking information has not updated for an extended period, please contact us at:

contact@nookdune.com

6. Delivery Address

Customers are responsible for providing a complete and accurate shipping address.

Please make sure you provide:

• Full name;
• Building or villa number;
• Street or area;
• Emirate;
• Telephone number;
• Any additional delivery instructions where necessary.

A valid telephone number is particularly important, as the courier may need to contact you to complete delivery.

If you realise that your shipping information is incorrect, contact us as soon as possible at contact@nookdune.com.

We will make reasonable efforts to update the address before dispatch, but changes cannot be guaranteed once the order has been shipped.

7. Failed Delivery Attempts

The courier may contact you if assistance is required to complete the delivery.

If delivery cannot be completed because of:

• An incorrect or incomplete address;
• An unreachable telephone number;
• Repeated unsuccessful delivery attempts;
• Refusal to accept the package without a valid reason;

the package may be returned to us or our fulfilment partner.

Additional shipping costs resulting from incorrect customer-provided information or repeated unsuccessful delivery attempts may be charged where permitted by applicable law.

8. Delayed Orders

Occasionally, deliveries may take longer than expected.

Possible causes include:

• Courier delays;
• Public holidays;
• Severe weather;
• High order volumes;
• Operational disruptions;
• Remote delivery locations;
• Circumstances outside our reasonable control.

If your order is significantly delayed, please contact us at contact@nookdune.com, and we will investigate the shipment.

If an order cannot reasonably be delivered, we will provide an appropriate solution in accordance with our Refund & Return Policy and applicable UAE consumer protection requirements.

9. Lost Packages

If tracking indicates that your package may have been lost during transit, please contact us.

We will investigate the matter with the shipping carrier.

If the shipment is confirmed as lost before successful delivery, we may provide, as appropriate:

• A replacement; or
• A refund.

Customers will not be required to bear the loss of an order that is confirmed to have been lost during delivery before being successfully delivered to the customer.

10. Packages Marked as Delivered

If tracking shows that your order has been delivered but you cannot locate it, please:

1. Check the delivery location and surrounding area;
2. Ask other members of your household or building;
3. Check with reception, security or building management where applicable;
4. Contact the shipping carrier;
5. Contact NookDune at contact@nookdune.com if the package still cannot be located.

We will assist you in investigating the delivery.

11. Damaged Packages

Please inspect your package upon delivery.

If your product arrives damaged, defective, incomplete or incorrect, contact us as soon as possible at:

contact@nookdune.com

Please include:

• Your order number;
• A description of the issue;
• Photographs or videos of the product and packaging where appropriate.

Eligible cases will be handled according to our Refund & Return Policy and applicable UAE consumer protection requirements.

12. Multiple Packages

Some orders containing multiple products may be shipped separately.

This means you may receive:

• Multiple tracking numbers;
• Packages on different days.

You will not be charged additional shipping fees solely because we choose to fulfil your order in multiple shipments.

13. Order Changes and Cancellations

If you need to change or cancel your order, please contact us as quickly as possible.

We will make reasonable efforts to accommodate your request if the order has not yet been processed or shipped.

Once an order has been dispatched, it may no longer be possible to cancel or modify the shipment.

In such cases, our Refund & Return Policy will apply.

14. Public Holidays and Peak Periods

Delivery times may be longer during:

• UAE public holidays;
• Ramadan and Eid periods;
• Major promotional campaigns;
• Black Friday and seasonal sales;
• Other periods of unusually high demand.

Where we expect significant delays, we will make reasonable efforts to communicate this information to customers.

15. International Shipping

NookDune currently focuses on customers within the United Arab Emirates.

If international shipping becomes available, applicable:

• Delivery times;
• Shipping charges;
• Import duties;
• Taxes;
• Customs requirements

will be disclosed where appropriate.

16. Returns

Shipping a product back to NookDune is governed by our separate Refund & Return Policy.

Please do not return a product without first contacting our customer support team and receiving the appropriate return instructions.

17. Contact Us

If you have any questions about your shipment or delivery, please contact:

NookDune

Email: nookdune@gmail.com
Website: nookdune.com
Business address: contact@nookdune.com

Please include your order number when contacting us regarding an existing purchase.