Terms of Service

Last updated: September 1, 2026

Welcome to NookDune.

These Terms of Service (“Terms”) govern your access to and use of nookdune.com, including any purchases made through our online store.

Throughout these Terms, “NookDune”, “we”, “us” and “our” refer to the operator of the NookDune online store. “You” and “your” refer to any visitor, customer or user of our website.

By visiting our website, creating an account, placing an order or purchasing a product, you agree to these Terms.

Please read them carefully before using our website.

1. Online Store Terms

By using our website, you confirm that you have the legal capacity to enter into transactions under the laws applicable to you.

You may not use our products, website or services for any unlawful, fraudulent or unauthorised purpose.

You must not:

• Violate applicable laws or regulations;
• Attempt to gain unauthorised access to our website or systems;
• Introduce viruses, malicious code or harmful technology;
• Interfere with the security or operation of our website;
• Use our website for fraudulent transactions;
• Provide false or misleading information when placing an order.

We reserve the right to refuse or restrict access to our services where reasonably necessary to protect NookDune, our customers or our service providers.

2. Products and Product Information

We make reasonable efforts to display our products as accurately as possible.

Product information may include:

• Images;
• Colours;
• Dimensions;
• Materials;
• Features;
• Specifications;
• Availability;
• Pricing.

Please note that colours may appear differently depending on your screen or device.

Minor variations in colour, appearance, texture or dimensions may occur where reasonably expected due to manufacturing processes, materials or product photography.

However, nothing in these Terms limits your rights where a product is defective, damaged, incomplete, incorrect or materially different from its advertised description.

UAE e-commerce law provides consumers with the right to receive goods according to the specifications, timing, value and logistics conditions disclosed by the seller.

3. Prices

Unless otherwise stated, prices displayed on NookDune are shown in:

United Arab Emirates Dirhams (AED).

Prices may be changed from time to time.

The price applicable to your order will generally be the price displayed when the order is submitted, subject to correction of obvious technical or pricing errors.

Any applicable taxes, shipping charges or additional costs will be displayed during checkout where applicable.

We aim to provide transparent information regarding product prices and logistics costs before the customer completes a purchase, consistent with applicable UAE e-commerce requirements.

4. Orders

When you place an order with NookDune, you are making an offer to purchase the selected products.

After receiving your order, we may send you an order confirmation.

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

• A product is unavailable;
• Payment cannot be authorised;
• Fraud or suspicious activity is detected;
• Incorrect pricing or product information has been displayed due to an obvious technical error;
• Delivery cannot reasonably be completed;
• The transaction violates applicable law.

If we cancel an order after payment has been successfully collected, we will issue the appropriate refund.

5. Order Information

You are responsible for ensuring that all information submitted during checkout is accurate and complete, including:

• Your name;
• Email address;
• Telephone number;
• Shipping address;
• Billing information.

Please contact us as soon as possible if you notice an error in your order.

We cannot guarantee that we will be able to modify shipping information once an order has entered processing or has been dispatched.

6. Payments

We may accept payment methods displayed during checkout, which may include:

• Credit cards;
• Debit cards;
• Digital wallets;
• Other payment methods made available through our payment providers.

Payment processing may be handled by third-party payment providers.

By submitting payment information, you represent that you are authorised to use the selected payment method.

We reserve the right to delay or cancel transactions that are flagged for fraud prevention or security review.

7. Shipping and Delivery

Shipping times shown on our website are estimates unless explicitly stated otherwise.

Delivery times may vary depending on:

• Destination;
• Product availability;
• Courier operations;
• Public holidays;
• Customs procedures where applicable;
• Circumstances outside our reasonable control.

Available shipping methods and applicable charges will be displayed at checkout.

Customers are responsible for providing a complete and accurate delivery address.

If a shipment is delayed significantly or another delivery issue arises, please contact us at contact@nookdune.com.

Where applicable, consumer rights relating to delivery will be respected in accordance with UAE law.

8. Returns and Refunds

Returns, exchanges and refunds are governed by our separate Refund & Return Policy.

NookDune currently provides eligible customers with a 14-day return period from delivery, subject to the conditions stated in that policy.

Products that arrive:

• Damaged;
• Defective;
• Incomplete;
• Incorrect;
• Materially different from their advertised description

may qualify for replacement, return or refund in accordance with applicable law and our Refund & Return Policy.

UAE e-commerce legislation expressly protects consumers in relation to goods that do not comply with the agreed specifications and conditions.

9. Promotions and Discount Codes

From time to time, NookDune may offer:

• Promotional codes;
• Discount codes;
• Seasonal offers;
• Bundles;
• Special pricing.

Unless otherwise stated:

• Promotions cannot be exchanged for cash;
• Discount codes may be limited to one per order;
• Promotions may have expiration dates;
• Certain products may be excluded;
• Promotional offers may not be combined.

We reserve the right to cancel or refuse promotions that have been obtained or used fraudulently.

10. Product Availability

All orders are subject to availability.

In some circumstances, a product may become unavailable after an order has been submitted.

If this occurs, we may:

• Offer an alternative;
• Offer a replacement where appropriate;
• Cancel the affected item;
• Issue a refund.

We will not substitute a product without informing you where the substitute materially differs from what was ordered.

11. Intellectual Property

Unless otherwise stated, content available through NookDune, including:

• Brand names;
• Logos;
• Website design;
• Graphics;
• Text;
• Product descriptions;
• Photographs;
• Videos;
• Marketing materials

is owned by or licensed to NookDune and is protected by applicable intellectual property laws.

You may use our website for personal, non-commercial shopping purposes.

You may not reproduce, distribute, sell, modify or commercially exploit our content without prior written permission.

12. Reviews and User Content

Where our website allows you to submit reviews, comments, photographs or other content, you agree not to submit content that is:

• False or misleading;
• Illegal;
• Abusive or threatening;
• Defamatory;
• Discriminatory;
• Infringing upon third-party rights;
• Fraudulent;
• Malicious.

You retain ownership of your original content but grant NookDune permission to display and use submitted reviews or content for legitimate business and marketing purposes, subject to applicable law.

UAE e-commerce legislation also provides for transparent mechanisms enabling consumers to rate their experience with merchants, goods and logistics services.

13. Third-Party Services

Our website may rely on third parties such as:

• Shopify;
• Payment processors;
• Shipping companies;
• Fulfilment providers;
• Analytics providers;
• Advertising platforms.

NookDune is not responsible for independent third-party services outside our reasonable control, although this does not affect any legal obligations we owe directly to you.

14. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the content, accuracy, availability or privacy practices of third-party websites.

Accessing third-party websites is at your own discretion and subject to their own terms and policies.

15. Personal Information

Your submission of personal information through NookDune is governed by our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use, disclose and protect personal information.

The UAE maintains federal legislation governing personal data protection and electronic transactions.

16. Errors and Inaccuracies

Occasionally, information on our website may contain:

• Typographical errors;
• Pricing errors;
• Inaccurate product details;
• Incorrect availability information;
• Technical errors.

Where an obvious error occurs, we may correct it and, where necessary, contact you before completing an affected order.

Nothing in this section allows NookDune to intentionally provide misleading or inaccurate product information.

UAE e-commerce legislation prohibits digital merchants from using misleading methods or providing incorrect information that fails to show the true description of goods or services.

17. Prohibited Uses

You may not use our website:

• For unlawful purposes;
• To commit or facilitate fraud;
• To violate intellectual property rights;
• To transmit harmful software;
• To collect personal information about others unlawfully;
• To interfere with website security;
• To impersonate another person;
• To make fraudulent purchases;
• To attempt unauthorised access to accounts, servers or systems.

We may suspend access where we reasonably believe these Terms have been violated.

18. Disclaimer

We make reasonable efforts to maintain the availability, accuracy and security of our website.

However, we do not guarantee that the website will always be uninterrupted, error-free or available.

Nothing in these Terms excludes or limits any warranty, obligation or consumer right that cannot legally be excluded under applicable UAE law.

19. Limitation of Liability

To the maximum extent permitted by applicable law, NookDune will not be liable for indirect, incidental or consequential losses arising solely from circumstances outside our reasonable control.

However, nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.

In particular, these Terms do not limit mandatory consumer rights regarding defective, unsafe, incorrectly described or undelivered products.

20. Indemnification

To the extent permitted by law, you agree to be responsible for losses reasonably incurred by NookDune resulting from your unlawful use of our website, fraudulent activities or material violation of these Terms.

This provision does not limit any mandatory consumer rights.

21. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, the remaining provisions will remain in effect to the maximum extent permitted by law.

22. Changes to These Terms

We may update these Terms periodically to reflect changes to:

• Our business;
• Website functionality;
• Products or services;
• Legal requirements.

The updated version will be published on this page with a revised “Last updated” date.

Changes will not unfairly alter the terms of an order that has already been accepted and completed.

23. Governing Law

These Terms shall be governed by the applicable laws of the United Arab Emirates, subject to any mandatory consumer protection laws and jurisdictional rights that apply to the customer.

Nothing in these Terms prevents a consumer from exercising rights granted by applicable UAE law.

24. Complaints

If you experience a problem with an order, product or service, please contact us first so that we can attempt to resolve the issue.

You may contact:

NookDune
Email: contact@nookdune.com

Consumers retain any right to submit complaints to the competent consumer protection authorities in the United Arab Emirates.

UAE e-commerce law expressly recognises consumers' ability to submit complaints concerning purchases made through digital merchants.

25. Contact Information

Questions about these Terms of Service should be sent to:

NookDune

Email: contact@nookdune.com
Website: nookdune.com
Business address: nookdune@gmail.com